When working with Coffee in getting this order placed, Coffee was very helpful and willing to work with us with whatever we needed. Once the order was shipped, we were given the tracking information to help us with when our shipment will get here. Of course there was delays, beyond out of Ours and Coffee's reach, but it was nothing that did not impact us negatively. He agreed to load up our containers to our specifications. Overall, this order was a 5-star, given the quality of the metal, and even the design for which we needed it for.